The Importance of User Acceptance Testing in WMS Integration

20180606 - UAT

User Acceptance Testing (UAT) is often seen as less important than system development during a WMS integration, but it is crucial to an implementation’s success. Setting a plan for UAT early on can shorten a project’s timeline and improve go-live performance.

Clients should execute the tests themselves after the integrating partner trains a super-user early in the project. Training a super-user early familiarizes an expert with the new system and helps him or her develop problem solving experience with the new software. Super-users’ leadership improves the implementation and keeps end-users from being discouraged by working with an imperfect application.

Once the core of the application is ready, end-users can begin testing separate features of the application. They can confirm that the design is a good match with the operations, learn how to use the application and catch possible bugs before go-live.

If the timeline permits, a simulation prior to go-live of the ERP and WMS working together from receiving to shipping can be beneficial. Mock go-lives test all features of the application simultaneously, allowing the team to test server performance, validate the software integration, answer users’ questions and catch hidden issues.

In the end, executing a good testing plan will have noticeable benefits on day of go-live and will ease the transition into the new WMS. Users will be better acquainted with the application, the application will be better tailored to the operation’s needs, and the team avoids unwanted surprises in the early weeks of go-live.